About Us - Home Decor Online

We're all about making you smile every step of the way. From sourcing beautiful pieces, to getting them to you safely, to how they look every time you see them in your home.

French Knot got started in 2011 - a couple of friends sharing a new idea, a lot of laughs and a crazy amount of hard work. And we've kept that ethos ever since. We do work hard - we try new things every year and have hiked up our share of steep learning curves that's for sure! But we always remember that we're working to live not living to work. We're still a small, close-knit team here at French Knot - it's important to us to have a laugh together every day and make sure our staff put family and health first.

Our aim has always been to bring you a collection of gorgeous homewares and decor items that evoke a relaxed, old world style and also perfectly complement the contemporary Australian home and lifestyle. We really hope you like what you find here.

Because we are purely an online retailer of homewares our lovely decor and wall art items are easily accessible to customers throughout Australia with fast delivery to Sydney, Melbourne, Brisbane, Adelaide, Hobart and all over Australia. Read what people say in French Knot Reviews.

I can't thank you enough for your amazing customer care and support!
- Lisa -

To inspire you, we are always on the lookout for beautiful and unique pieces at affordable prices. We know you want your house to be a home - filled with warmth and personality.

We are a warm and welcoming small team based here in the warehouse so we can answer all kinds of questions. From product queries to delivery and returns. Don't be shy - just ask us!

With over 10 years' online experience, we're all over this packing game! We work hard to get orders out fast, but we also have fun and we're a close-knit team. We'll look after you.

We want you to love your home. Let us make you smile when you browse new arrivals on our website, and smile every time you see your new pieces as you walk through your home.

Thank you so much for your amazing customer support. I really appreciate your helpful attitude and responsiveness. I'll definitely recommend French Knot to my friends and colleagues if they ever need a basket!

- Estelle -

I just received my latest order and wanted to thank you for the quality of the products and say that all the items I have purchased since coming across your website have always been very well packaged and I have never had even the fragile items damaged. I have purchased items for myself and friends and family and they are always beautiful.

- Elizabeth -

I just received my cane baskets. Only ordered it the other day and they're here already. Seamless and excellent service. Fantastic customer service - thank you!

- Anthony -

I just received my ginger jar. It arrived in perfect condition and I can't thank you enough for your amazing customer service. I will be a customer for life because I am loving your products and of course your customer service.

- Lisa -

I received yesterday the Amalfi Wheeled Square Baskets. I was thrilled with the quality of the product at the professionalism of your team throughout the purchase. They have become fixtures long-term in our family laundries. The cane is absolutely beautiful!

- Trudy -

I thank you for your prompt reply and solution to my unwanted order item. It is pleasing to actually have customer service. You made returning the item easy. I congratulate you company on their ethics and efficiency.

- Suzanne -

Thank you so much - it arrived safely today. I can't thank you enough for such amazing customer care and support.

- Jules -

Just wanted to thank you, the memo board arrived today and I absolutely love it! It is exactly what I wanted. Thanks again.

- Janet -

Thank you so much for beautifully wrapping the presents I ordered for my daughters in Sydney. Now I am really happy to buy online because somehow you add a little love.

- Angela -

Thank you again for a seamless return process, and for all your assistance. Kindest regards,

- Tanya -

I ordered and received a beautiful door mat from you. I love it! It's outside my door and the service was exceptional thank you.

- Megan -

Absolutely love the item I have bought. Thank you so much.

- Carole -

I would like to thank you for your amazing service. I received two Cotswold pots, with a lighter colour. I was advised to send them back, at your expense, which I did. The replacement pots arrived this morning and they are the perfect colour. The whole process was so simple, with a fantastic outcome. Thank you, thank you, thank you. I couldn't recommend you highly enough.

- Maria -

I just wanted to say what quick amazing service you provided. I received my order in just days, the products arrived safely and they are even prettier than online. My mother in law will just love her Christmas presents. I'll be back for more! Thanks so much.

- Susan -

My replacement arrived beautifully intact. Again many thanks for your prompt attention. Not many establishments are as good as you have been and it is much appreciated. I will certainly be letting people know of your great website and beautiful products.

- Julie -

I wanted to let you know that all the items arrived in perfect order and they are absolutely lovely! I will indeed be ordering again from your website. Thank you so much.

- Teri -

I have just opened the Richmond Picnic Basket. It is wonderful - well worth the wait. I can't wait to order the Hampton. I just thought I'd drop you a line and let you know how lovely it is. Thank you.

- Bryony -

A message to let you know that I received my order. Beautiful quality and colour. It is the first time buying from your business and so pleased I found your website. Kindest regards.

- Julie-Anne -

Thank you so much for your very kind assistance with this purchase of the bench seat. You replied to me so promptly the other day when I first emailed you and you returned my phone calls and were just so helpful. Until my retirement I worked in a management customer service role. I would have loved to have people like you working with us!

- Jan -

I have just ordered another gift from your lovely website for our friends in NSW. We love your product lines and customer service. It makes gifts to Oz friends and family so easy for us here in the UK.

- Helen -

I just wanted to say thank you so much. I am so impressed with the way the jars were packaged and they are just beautiful. Every time I walk past them on the table I smile. Thank you for your great service and quality products.

- Sarah -

My bench seat was delivered last week and I am so happy with it. I couldn't be happier with my dealings with you and your company. You are so professional and ordering and delivery from your company was extremely easy.

- Jan -

First time shopping with French Knot and very impressed with the range of choice and quality of chosen products. Super quick delivery and fantastic customer service. Thank you!

- Kim -

Thank you so much! Your beautiful decor accents are just perfect. I love everything I've got so far.

- @hamptonsatnumbereight -